FREE SHIPPING for $100+ Orders!

Search
Add to Favorites

Product was successfully added to your shopping cart.

Frequently Asked Questions to read before Contacting Us

1.) Q: I need my order to be delivered by a specific date?

1.) A: If you need your order to be delivered by a specific date, please do NOT choose USPS Priority Mail, USPS First-Class Package Service-Retail, or Free Shipping. Please click here to read our Shipping Information, before choosing a Shipping Method. Also, before placing your order, please read our Availability note we have with each item.


2.) Q: How/Where can I find out the total cost?

2.) A: To view the Total Cost including Shipping Cost (Free Shipping for $100+ Orders!) and Sales Tax (shipments to Pennsylvania taxed only), add item(s) to Cart, then simply select the Ship To Country and State/Province and enter the Ship To Zip/Postal Code under Shipping Methods (no other information required).


3.) Q: Do you ship internationally?

3.) A: Yes. To view the Shipping Cost, add item(s) to Cart, then simply select the Ship To Country and State/Province and enter the Ship To Zip/Postal Code under Shipping Methods (no other information required).


4.) Q: When is my order's payment going to be taken out of my credit card, debit card, PayPal, PayPal Credit, Apple Pay, or Amazon Pay account?

4.) A: After you place your order, the payment method you chose, will be charged immediately. This includes Pre-Orders and Temporarily Out of Stock/Backorders.


5.) Q: Did my order ship out yet?

5.) A: First, refer to your sales receipt to check if the items you ordered were all in stock at the time you placed your order. All orders are shipped out complete, so if In Stock, Temporarily Out of Stock, and/or Pre-Order items are ordered together, we'll ship out after all items are in stock. Then, visit our Track My Order page.


6.) Q: When are my Pre-Ordered items going to arrive in stock?

6.) A: Visit the items pages on our website for the *Estimated Time of Arrival (ETA) Dates in the Items Descriptions. We do not reply to questions about Pre-Ordered items, because *the manufacturer does not give the warehouse exact dates, only estimated time of arrivals (ETAs), which sometimes can be off by days or even weeks, items arrive to the warehouse unannounced.


7.) Q: When are my Temporarily Out of Stock/Backordered items going to arrive back in stock?

7.) A: We do not reply to questions about Temporarily Out of Stock/Backordered items, because the manufacturer does not give the warehouse exact arrival dates, items arrive to the warehouse unannounced.


8.) Q: The carrier did not deliver my order yet?

8.) A: If you have your tracking number and you're contacting us about your undelivered shipment, we do not reply to questions, because we cannot provide any further tracking information than what is listed on the carriers websites. USPS First-Class Mail and USPS Priority Mail is not a guaranteed delivery date, only estimated. We've already seen USPS's 2-Day Priority Mail take them 2-3 weeks to deliver. "Pending USPS Changes Could Delay Mail And Deliveries"...click here to read article.


9.) Q: How long do I have to return my item(s)?

9.) A: Items can be returned within 30 days, starting the day after they had been received.


10.) Q: How long does it take to receive my refund for my returned item(s)?

10.) A: Returns usually take 10-15 weekdays to check in and refund.


11.) Q: Where are you located? Do you have a physical shop/store?

11.) A: We're located in the USA (southeastern Pennsylvania) and ship from the USA. We're online only, we do not have a physical brick and mortar shop/store.


12.) Q: Can I place an order over the phone?

12.) A: Please contact us below to request a callback. Customer Support callback hours: Mon-Fri: 9am-5pm Eastern Standard Time, Sat-Sun: Closed




If the answer to your question is not listed above, please Contact Us